SOS Children’s Villages Botswana has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. SOS Children's Villages Botswana expects that all donors will exercise due care and diligence while making donations. SOS Children's Villages Botswana also recognizes that a donation may be made erroneously or donors may change their mind. SOS Children's Villages Botswana will examine request for refund of donation and endeavor to make the refund. SOS Children's Villages Botswana may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
SOS Children’s Villages Botswana is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations.
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach SOS Children’s Villages Botswana office within 7 (Seven) days from the date on which you made the donation i.e.
- The date on which you Made the donation online, electronically or through other means, OR
- The date on which you Handed over the cheque / demand draft to SOS Children’s Villages Botswana or someone authorised by SOS Children’s Villages Botswana for this purpose, OR
- The date on which you Dispatched the cheque / demand draft to SOS Children’s Villages Botswana by other means.
- The request for a refund must be done within 24 hours of making the donation.
- The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.