Refund Policy

SOS Children’s Villages Botswana has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. SOS Children's Villages Botswana expects that all donors will exercise due care and diligence while making donations. SOS Children's Villages Botswana also recognizes that a donation may be made erroneously or donors may change their mind. SOS Children's Villages Botswana will examine request for refund of donation and endeavor to make the refund. SOS Children's Villages Botswana may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

SOS Children’s Villages Botswana is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations.

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach SOS Children’s Villages Botswana office within 7 (Seven) days from the date on which you made the donation i.e.

  • The date on which you Made the donation online, electronically or through other means, OR
  • The date on which you Handed over the cheque / demand draft to SOS Children’s Villages Botswana or someone authorised by SOS Children’s Villages Botswana for this purpose, OR
  • The date on which you Dispatched the cheque / demand draft to SOS Children’s Villages Botswana by other means.
  • The request for a refund must be done within 24 hours of making the donation.
  • The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.
What does ‘SOS’ stand for?

‘SOS’ stands for Societas Socialis. In 1949, Hermann Gmeiner and his supporters founded the Societas Socialis, a social club with the goal of raising funds for the care of orphaned children in Austria. A year later, the name was changed to SOS Children’s Villages. To Hermann Gmeiner and his supporters, ‘SOS’ meant a socially responsible society. They believed that every child deserves a mother, as well as brothers and sisters, a home, and a supportive community environment.

How are children admitted to SOS Children’s Villages?

Orphaned and abandoned children are admitted to the Children’s Villages through the Children’s Court process. SOS Botswana notifies the referral social welfare officers when they have vacancies – but it is the Children’s Court that issues a court order for the child to be removed from their harmful environment to SOS Children’s Village.

Which children are eligible for admission at SOS Children’s Villages?

Every effort is made to ensure that the children placed in an SOS family are those who are going to benefit most from its care. Only children who need a new place of safety in a family environment and for whom a more suitable care placement cannot be found are considered for admission into an SOS family. Generally speaking, children up to the age of ten can be admitted. However, when a group of siblings is admitted, group members’ ages may vary.

Do you take children with special needs?

We care for all children in need of alternative care. If a special needs child is a child in need of care, and SOS Children’s Village is the suitable place, we source the best possible care for them. 

When do children leave the care of SOS Children’s Village?

Although the Children’s Act says a child is someone up to the age of 18, there is no specific age at which children have to leave the SOS Children’s Village. Usually, they stay in the care of SOS Children’s Villages until they are capable of looking after themselves, or until they can be reintegrated with their biological families. Many of our youth remain in touch with their SOS family – either because a younger biological sibling is still there, or simply because this is the only home they have known.

Can member of the public adopt a child from SOS?

No. SOS offers permanent care to the child that has already been through a lot. All other options of care would have failed, therefore, any requests for adoptions are referred to the Department of Social Protection under the ministry of local government and rural development.

Why is it there are hardly SOS father or couples?

In most cases, SOS families are headed by SOS mothers but in some countries, fathers or couples head an SOS family. Over the past few years, some married couples have taken responsibility for SOS Children’s Village families in a number of European countries.

Should an SOS mother consider getting married, we would always try to find an appropriate solution so that she can continue working as an SOS mother. 

Where is the man role model in the lives of children?

There are many male employees at an SOS Children’s Villages who are able to act as role models, and assist in the holistic development of the child.

Where do you get the ‘SOS Mothers?’

The SOS Mothers are recruited, after which they undergo four months of mother training course. All due diligence is taken to ensure the safety of children. These include police clearance and fitness checks. 

Can I visit the SOS Village and come and spend time with the children?

SOS Botswana accommodates visitors to their Villages. In order to minimize the disruption of families routine and schooling/sporting activities, however, prior arrangements need to be made with the Village you wish to visit.

Does the government support you?

Yes, the government gives SOS Botswana some subsidy funding. In order to receive this, SOS Children’s Villages always produces a financial report and audited accounts of the previous year. 

Who else supports you?

Each national association is expected to raise funds within the country of operation, wherever possible. SOS Botswana survives on donations from individuals and companies for both financial and in-kind donations.

How can I help an SOS Child?

Children need friends. Friends to share the responsibility for their well-being now and in the future. Rather than leaving destitute children to their own devices and a life of hopelessness and poverty, your contribution will make it possible for us to train and educate these children in caring family environments. You can assist us to teach them to help themselves.

There are many ways of furthering the aims of SOS Botswana. For instance:

  • Monthly contributions as a friend of SOS.
  • Sponsorship of a specific project.
  • Donations, large or small.
  • Bequests, legacies.

All friends of SOS receive regular information on all progress made.

How do I make donations to SOS Children’s Village?

You can make your donations here. 

What is your contact details?

National Office
Tel: 3953220

Tlokweng SOS Village
Tel: 3928687

Serowe SOS Village
Tel: 4630919

Francistown SOS Village
Tel: 2406010

Donate now and make a difference in a child's life

Donate Now !